Request Tracker

RT is an open source, enterprise-grade issue and ticket tracking system.
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RT allows organizations to keep track of what needs to get done, who is working on which tasks, what's already been done, and when tasks were (or weren't) completed.

RT doesn't cost anything to use, no matter how much you use it; it is freely available under the terms of Version 2 of the GNU General Public License.

RT is commercially-supported software. To purchase hosting, support, training, custom development, or professional services, please get in touch with us at sales@bestpractical.com.

REQUIRED PACKAGES

• Perl 5.26.3 or later (http://www.perl.org).

  • RT won't start on versions of Perl older than 5.26.3.

• A supported SQL database

  • MySQL 8.0.31 or later with InnoDB support
  • MariaDB 10.6 or later with InnoDB support
  • Postgres 13 or later
  • Oracle 18c or later
  • SQLite 3.0 or later (for testing only, no upgrade path guaranteed)

• A webserver with FastCGI or mod_perl support

  • Apache version 2.x (https://httpd.apache.org)
    • with mod_fcgid -- (https://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html)
    • or mod_perl -- (http://perl.apache.org)
  • nginx -- (https://nginx.org/)
  • Another webserver with FastCGI support

  RT's FastCGI handler needs to access RT's configuration file.

• Various and sundry perl modules

  • A tool included with RT takes care of the installation of most of these automatically using Perl's CPAN (http://www.cpan.org). Some operating systems package all or some of t