Frappe Helpdesk
About this project
Customer Service, Made Simple and Effective
Frappe Helpdesk
Frappe Helpdesk is an 100% open-source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Motivation
Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we decided to build Frappe Helpdesk.
Key Features
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Agent and Customer Portal Views: Dual portals for agents and customers to simplify issue submission and management.
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Customizable SLAs: Discover how you can set and track SLAs for better response times.
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Assignment Rules: Custom auto-assignment of tickets based on priority, issue type, or workload.
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Knowledge Base: Learn how to create and manage help articles to empower users and reduce tickets.
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Canned Responses: Pre-written replies for common queries to ensure quick and consistent communication.
View Screenshots
Under the Hood
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Frappe Framework: A full-stack web application framework written in Python and Javascript.
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Frappe UI: A Vue-based UI library, to provide a modern user interface.
Production Setup
Managed Hosting
You can try Frappe Cloud, a simple, user-friendly and sophisticate