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HelpScout

SupportAgent.ai, acquired by Help Scout, offers AI-driven conversation drafting with enhanced support and data security.

Customer Support Updated 3 hours ago
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HelpScout

HelpScout's Top Features

AI-powered drafting for Help Scout conversations
Best-in-class support 24x6
Upgraded data security, privacy, and compliance standards
Separate billing from Help Scout services
Non-HIPAA compliance
Acquired by Help Scout in September 2023
Integration with Help Scout
Terms of Service and Privacy Policy governed by Help Scout
Founded by Thomas Petracco in early 2023
Enhances productivity and accuracy for customer service teams

Frequently asked questions about HelpScout

SupportAgent.ai is an AI-powered drafting tool designed to enhance Help Scout conversations by creating efficient and effective responses.

SupportAgent.ai was founded in early 2023 by Thomas Petracco.

Help Scout acquired SupportAgent.ai in September 2023.

No, SupportAgent.ai is currently not HIPAA compliant.

SupportAgent.ai is billed as a separate invoice in addition to other Help Scout services.

SupportAgent.ai offers best-in-class support, upgraded data security, privacy, and compliance standards, and will be billed directly from Help Scout.

The Help Scout team is working on fully integrating SupportAgent.ai into the business to improve customer experience.

SupportAgent.ai drafts efficient and effective responses for Help Scout conversations, enhancing productivity and accuracy for customer service teams.

SupportAgent.ai is governed by Help Scout's Terms of Service and Privacy Policy, which are available on the Help Scout website.

Yes, SupportAgent.ai provides a login form where users can enter their email and password to access the tool.

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Category
Customer Support
Tags
customer support
automation
Help Scout
data security
drafting tool

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