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My AskAI

My AskAI automates multilingual customer support across chat, email, and social, trained on your content with insights and seamless handover.

Customer Support Updated 17 minutes ago
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My AskAI

My AskAI's Top Features

Multichannel support across email, live chat, WhatsApp, Facebook, Instagram, and SMS
Multilingual conversations
Training on your help center, website, and internal knowledge
Support for multiple file types (DOCX, CSV, XLSX, PPTX, TXT, MD, RTF, TSV, MP3, MP4)
Answers cite up to 6 knowledge sources from your content
Customizable branding (colors, logo, welcome message, company name) and chat icon animations
Option to remove My AskAI branding (paid)
Guidance controls for tone and response style
User-set starter questions to guide conversations
Automated SiteSync re-scrapes every two weeks with unlimited pages (fair use) and extra domains on paid plans

Frequently asked questions about My AskAI

My AskAI is an AI-powered customer service agent platform that automates responses, offers internal notes, and acts as a copilot for customer-facing and internal teams across multiple channels.

It can operate across email, live chat, WhatsApp, Facebook, Instagram, and SMS for support and automated conversations.

Agents are trained on your help center, website content, and internal knowledge sources so responses are based on your own data and documentation.

Yes. My AskAI agents are multilingual and can handle customer interactions in multiple languages.

Integrations include Slack, Microsoft Teams, Zapier, and a public API for custom connections and automation. It also integrates with platforms like Intercom, Zendesk, and HubSpot.

Yes. You can review AI-generated answers for quality and edit or update knowledge to refine future responses.

It identifies knowledge gaps, supports batch testing, provides content performance insights and AI CSAT, and learns from historic tickets for continuous improvement.

Yes. Conversations can seamlessly transition from AI to human agents when needed.

Yes. Agents can use and reply with personalized user data for more context-aware interactions.

Yes. My AskAI can act as an external support agent and as an internal copilot, providing notes and guidance for team members.

My AskAI's pricing

Pro

$149/monthly

  • Usage-based pricing by ticket/conversation (illustrative example: ~$0.10 per ticket; 10,000 tickets ≈ $1,000/month)
  • No per-agent or per-seat fees; unlimited users included
  • Multiple agent/bot support (Gorgias, Intercom, HubSpot, Freshdesk, Zoho, Dixa, Front, Sprinklr, plus custom API)

Enterprise

$0/custom

  • Custom pricing for higher volumes and specialized needs; contact My AskAI
  • Usage-based model with implied volume-based discounts (lower cost per solved ticket at scale)
  • Includes Pro-level integrations and security compliance

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Category
Customer Support
Tags
AI-powered customer service
automated support
multilingual answers
tool integration
analytics
knowledge gap detection
customizable branding
human handover
content update automation

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