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Gladly

Gladly is an AI-powered, ticket-free CX platform for omnichannel, personal support that drives loyalty and efficiency.

Customer Support Updated 6 hours ago
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Gladly

Gladly's Top Features

Gladly Sidekick conversational AI agent
Pre-trained, industry-specific AI models and intent detection
Ticket-free, people-centered conversation model
Lifelong customer conversation timeline across channels
Automated actions: refunds, returns, cancellations, shipments
AI–human collaboration with seamless handoffs
App Platform integrations with systems of record
Omnichannel support: chat, voice, social, and more
AI-powered Q&A from knowledge base content
AI response authoring and real-time translation for agents

Frequently asked questions about Gladly

Gladly is an AI-powered customer service platform that unifies automation, customer context, and real-time insights to deliver seamless, branded conversations across channels without tickets.

Customer AI detects intent, drafts brand-aligned responses, and automates common requests using knowledge and context, reducing handle time and speeding resolutions.

Sidekick is Gladly’s conversational AI agent that provides fast, personalized self-service and can take actions—like issuing refunds or creating shipments—while staying on-brand.

Gladly centers people, not tickets, leveraging lifelong conversation history and rich profiles so every interaction feels known, with smooth collaboration between AI and agents.

Yes. The App Platform connects to leading systems of record, enabling complex actions—such as returns or refunds—directly within Gladly.

Agents (heroes) get full customer context, AI-authored responses and translation, intelligent routing, and effortless handoffs, so they focus on higher‑value work.

It can automate common requests like processing returns, issuing refunds, canceling orders, updating shipments, and answering FAQs with generative AI.

Yes. Gladly maintains one continuous conversation across channels—chat, voice, social, and more—so customers never have to repeat themselves.

By delivering personal, efficient, on-brand support, Gladly builds loyalty and unlocks revenue via informed recommendations during service interactions.

Gladly is designed for rapid implementation with smooth integrations, so teams see efficiency gains and CX improvements quickly.

Gladly's pricing

All-Inclusive

$150/monthly

  • Per-user, per-month pricing
  • All features included for every user
  • No usage-based limits or ticket caps

Enterprise/Custom

$0/custom

  • Not publicly listed; likely contact sales for details
  • Potentially tailored for large-scale deployments

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Category
Customer Support
Tags
Customer Service
Ecommerce
B2C
Omnichannel
Business Integrations
Automation
Support
Revenue
Agent Efficiency

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