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Alice

HeyAlice automates e-commerce support across channels with AI and Shopify integration to boost speed and efficiency.

Customer Support Updated 2 hours ago
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Alice

Alice's Top Features

AI-powered customer support automation
Unified multi-channel inbox (email, Instagram, Messenger, WhatsApp, webchat)
Shopify integration for order lookup, updates, refunds, and order modifications
AI assistant for agents (reply drafting and conversation summaries)
Automated order tracking and FAQ handling
No-code visual automation builder
Customizable workflows for refunds, delivery issues, and custom requests
Smart tagging and routing of tickets
Multilingual AI support
Analytics and reporting on performance and automation impact

Frequently asked questions about Alice

HeyAlice is an AI-powered customer service platform for e-commerce that automates and manages customer support across multiple channels from a single inbox.

DTC and e-commerce brands that want to automate support, reduce manual workload, and respond faster across social and messaging channels.

Email, Instagram, Messenger, WhatsApp, and webchat—consolidated into one unified inbox.

Yes. Its AI can instantly resolve up to 70% of common customer inquiries without human intervention.

It integrates with tools like Shopify to fetch order information, automate updates, process refunds, and modify orders within customer conversations.

Yes. The AI can understand and respond in multiple languages for global customer bases.

It centralizes messages in one inbox, suggests AI-generated replies, tags and routes tickets smartly, and automates repetitive tasks so agents focus on complex issues.

Yes. Conversations can transition to human agents with full context preserved in the single inbox.

No. HeyAlice includes a no-code visual builder to create and customize workflows.

Dashboards to track support performance, automation impact, response and resolution times, and customer trends.

Alice's pricing

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Category
Customer Support
Tags
AI-powered
customer service
DTC brands
e-commerce
unified communication
automated inquiries
Shopify integration
no-code automation
multilingual support
actionable analytics

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