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Open

Open.cx delivers empathetic, multichannel AI support, L2/L3 resolution, fast integrations, and enterprise-grade security.

Customer Support Updated 2 hours ago

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Open's Top Features

Multi-channel support across phone, web, WhatsApp, Slack, email, SMS, chat, and social

Empathetic, human-like conversational AI with seamless AI-to-human handoff

Complex issue resolution, including L2/L3 support tasks beyond standard Q&A

Fast, plug-and-play integrations with Zendesk, HubSpot, Gorgias, Intercom, Notion, Google Drive, Gmail, and more

Autopilot (fully autonomous) and Assist (human-in-the-loop) modes

Real-time monitoring, decision tracking, and transparent reasoning with instant human takeover

Contextual and continuous learning from prior conversations and connected content

Enterprise-grade security with SOC 2 in progress and support for PII redaction

Voice and image understanding in addition to text-based interactions

Customizable workflows for automated ticketing, smart routing, and context-aware handoffs

Frequently asked questions about Open

Open.cx is an enterprise-grade, AI-powered customer support platform that manages inquiries across phone, web, WhatsApp, Slack, email, SMS, and social channels.

It uses an empathetic, human-like tone to resolve complex issues, including L2 and L3 tickets, and hands off to human experts when needed.

Open.cx supports phone, web chat, WhatsApp, Slack, email, SMS, and social media for comprehensive multichannel coverage.

Yes. It can be used standalone or integrated with tools like Zendesk, HubSpot, Gorgias, Intercom, and more, often in as little as one hour with minimal process changes.

It’s designed to be highly cost-effective, easy to set up, capable of complex resolutions, supports autopilot and assist modes, understands images and voice, and learns from past conversations.

Open.cx preserves full conversation history and customer context to ensure seamless continuity during handoffs.

Users must be at least 18 or have parental consent if minors. An account is required for certain features, and users are responsible for account security and compliance with platform rules.

Some features require payment, with pricing listed on the website. Fees are generally non‑refundable unless specified otherwise in a refund policy.

Yes. Open.cx automates ticket creation, smart categorization and routing, and supports live chat handoffs with configurable rules, templates, priorities, and team routing.

The platform emphasizes data security and privacy, with enterprise-grade protections and support for PII redaction; users must provide accurate information and follow usage rules.

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Open's Top Features

Frequently asked questions about Open

What is Open.cx and what does it offer?

How does the Open.cx AI support agent interact with customers?

What communication channels does Open.cx support?

Can Open.cx be integrated with existing help desks or CRMs?

What makes Open.cx different from other AI support platforms?

How is customer context and history handled during AI-human handoff?

What are the requirements for using Open.cx services?

What is the pricing and refund policy at Open.cx?

Is there support for managing tickets and chat conversations?

How does Open.cx handle user data and privacy?

Customer Reviews

Category

Tags

Top Open Alternatives

My AskAI

Gladly

Alice

Verloop.io

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