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Capacity

Discover Capacity, a leading AI support automation platform, handling 90% of queries instantly with advanced self-service features.

Customer Support Updated 28 minutes ago

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Capacity's Top Features

AI-powered chatbots capable of instantly answering up to 90% of customer questions

Comprehensive self-service platform with centralized knowledge base and landing pages for lead capture

Co-browsing capabilities allowing agents to view customer screens in real-time

Automated campaign management across SMS, email, and social media channels

Advanced voice features including automatic speech recognition, voice biometrics, and real-time transcription

AI-designed helpdesk with CRM automation and instant live chat capabilities

Workflow automation system with event-triggered actions and developer platform for integrations

Proactive agent assistance tools providing suggestions within email and CCaaS platforms

Frequently asked questions about Capacity

Capacity is an AI-powered support automation platform that uses advanced AI algorithms to automate customer and team support across multiple channels like web, email, SMS, voice, and social media.

Capacity's AI chatbots can automatically answer up to 90% of questions instantly through its self-service capabilities.

When the AI encounters a question it cannot answer, it automatically routes the request to a human agent through the CoPilot Console, while simultaneously learning from the interaction to improve future responses.

Capacity integrates with over 200 enterprise apps and platforms, including popular chat systems like Slack and MS Teams, as well as helpdesk solutions like Zendesk, Freshdesk, and ServiceNow.

Capacity maintains high security standards with compliance certifications, including GDPR, CCPA, HIPAA, FERPA, and GLBA, and follows SOC 2 Type 2 security frameworks using secure AWS cloud storage.

Implementation time varies based on complexity; simple setups can take a few days, while more complex implementations may take up to a month, including data import, API connections, and training.

ROI varies, but case studies indicate substantial benefits, such as a 25% reduction in support calls and a 10-point increase in customer satisfaction scores.

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Capacity's Top Features

Frequently asked questions about Capacity

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Capacity's pricing

Growth

$0/annual

Professional

$0/annual

Enterprise

$0/annual

Customer Reviews

Category

Tags

Top Capacity Alternatives

Open

My AskAI

Gladly

Alice

Verloop.io

CX Genie