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Supportlogic

SupportLogic's platform enhances support operations with features like sentiment analysis, intelligent case routing, and proactive alerts.

Customer Support Updated 1 hour ago
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Supportlogic

Supportlogic's Top Features

Escalation Management
Sentiment Analysis
Intelligent Case Routing
Proactive Alerts
Automatic Quality Monitoring
Predictive CSAT and CES Scores
Agent Coaching
Voice Analytics
Response & Troubleshooting
AI-powered Translation

Frequently asked questions about Supportlogic

SupportLogic is an all-in-one Support Experience management platform that enhances customer support operations.

SupportLogic offers features like escalation management, sentiment analysis, intelligent case routing, and proactive alerts.

SupportLogic enhances quality monitoring and coaching with features like automatic quality monitoring, predictive CSAT and CES scores, agent coaching, and voice analytics.

Yes, SupportLogic boosts agent productivity with tools for response and troubleshooting, case summaries, predictive queue, and translation powered by generative AI.

SupportLogic provides robust reporting, customer support analytics, SLA/SLO management, and text analytics to identify trends and issues.

Yes, SupportLogic can integrate with your existing ticketing system and other apps, with live implementation within 45 days.

Any industry that relies on customer support operations can benefit, including IT, healthcare, retail, and telecom.

Yes, SupportLogic is ISO 27001 and SOC II Type 2 certified, and it is GDPR and HIPAA compliant.

SupportLogic offers powerful QA and customer support reporting, helping manage and analyze support quality and customer sentiment.

SupportLogic uses generative AI for translation, allowing support agents to handle cases in any language.

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Category
Customer Support
Tags
Support Experience Management
Agent Productivity
Quality Monitoring
Escalation Management
Sentiment Analysis
Case Routing
Proactive Alerts
Predictive CSAT
Predictive CES
Agent Coaching

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