Gladly Sidekick

Discover Gladly's AI and Automation Platform to enhance efficiency, reduce costs, and improve customer satisfaction.

Customer Support Updated 7 hours ago

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Gladly Sidekick's Top Features

AI-driven task management

Personalized self-service options

Multi-channel support

Real-time insights

Comprehensive customer profiles

Integration with popular tools

Advanced AI-driven customer service

Interactive Voice Response (IVR)

Liveboards for real-time insights

Insight Builder tool

Frequently asked questions about Gladly Sidekick

Gladly's new AI and automation platform is an all-in-one customer service solution that combines advanced artificial intelligence with human-centric support to enhance efficiency, decrease costs, and improve customer satisfaction.

The platform can drive revenue, enhance efficiency, decrease costs, and improve overall customer satisfaction through personalized self-service and multi-channel support options.

Unique features include real-time insights, comprehensive customer profiles, seamless integration with popular tools, and advanced AI-driven customer service capabilities.

Gladly integrates with popular tools such as Shopify, Medallia Agent Connect, and Klaviyo, among others.

Yes, you can request a demo of the new platform through Gladly's website.

The platform offers personalized self-service options, including self-service threads and IVR (Interactive Voice Response).

Gladly's platform includes support for various channels such as voice calls, email, SMS, live chat, and social media.

The platform includes task management capabilities to help customer service teams organize and prioritize tasks efficiently.

The platform offers real-time insights through tools like Liveboards and Insight Builder to help businesses track and improve their customer service operations.

Featured customers include Deckers, Tory Burch, Breeze, and Ulta.