Aide

Aide AI platform enhances CX operations with automation, insights, and agent efficiency tools, integrating with Zendesk, Front, and Shopify.

Customer Support Updated 25 minutes ago

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Aide's Top Features

Seamless integration with Zendesk, Front, and Shopify

Insights and reports for product teams

Automation opportunities for operations teams

Enhanced agent efficiency and productivity

Topic analysis and sentiment analysis

Smart tagging and suggested AI responses

AI-powered chatbots

Conditional macros and agent sidebar

Routing, triaging, and intent detection

Secure models with PII redaction and working towards SOC 2 compliance

Frequently asked questions about Aide

Aide is an AI platform designed to optimize customer experience (CX) operations through automation, insightful reports, and improved agent efficiency.

Aide integrates with Zendesk, Front, and Shopify to streamline CX operations.

Aide enhances agent productivity by identifying ticket intent, offering tailored recommendations, smart tagging, and suggested AI responses.

Yes, Aide automates repetitive workflows by detecting automatable issues, creating conditional workflows, and providing an automation blueprint.

Aide's AI-powered chatbots can handle common customer queries, leverage past tickets and knowledge articles for training, and provide immediate resolutions or smooth hand-offs to human agents.

Aide analyzes customer conversations by categorizing inquiries into topics, enabling structured understanding of key issues and identifying improvement areas.

Yes, Aide ensures the security of its models, including PII redaction and is working towards SOC 2 compliance.

Aide provides insights by analyzing customer conversations and sharing structured information across the organization to inform product development and support strategies.

Product teams can get insights and reports on every customer need, helping to inform product development and support strategies.

Aide reduces support volume by enhancing agent efficiency and utilizing AI-powered chatbots to handle common queries, potentially decreasing volume by up to 90%.