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Ivah

Ivah unifies agent assist, omnichannel workflows, and secure automation to power faster customer support at enterprise scale.

Customer Support Updated 1 hour ago
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Ivah

Ivah's Top Features

Integrated AI platform that centralizes data into a unified environment
Real-time Agent Assist with next-best actions and knowledge surfacing
Automation of back-office and knowledge work (summarization, research, documents)
Omnichannel support and workflow orchestration across calls, chats, and tickets
Enterprise-grade security and compliance focus for sensitive environments
Customizable AI use cases tailored to different teams and processes
Analytics and insights on operational performance and customer interactions
Human-in-the-loop controls to keep people in charge of outcomes
Scalable enterprise deployment that integrates with existing systems
Outcomes-driven design focused on measurable business results

Frequently asked questions about Ivah

Ivah is an integrated AI platform that centralizes data, augments agents with real-time guidance, automates knowledge and back-office work, and orchestrates omnichannel customer support with enterprise-grade security.

Ivah’s Agent Assist surfaces context, recommended next-best actions, and relevant knowledge live during calls and chats, helping agents resolve issues faster and more accurately.

Ivah supports omnichannel operations—including calls, chats, messages, and tickets—and coordinates workflows end-to-end across those channels.

Yes. Ivah is designed to sit on top of your current CRMs, CCaaS, ticketing, and knowledge tools, integrating into enterprise environments and scaling across teams.

Yes. Ivah emphasizes enterprise-grade security and data handling and is built for regulated or sensitive environments with governance and control in mind.

No. Ivah uses a human-in-the-loop design to keep people in control. It augments agents and teams with recommendations and automation while preserving oversight.

Ivah automates knowledge and back-office tasks like summarization, research, document handling, and routine follow-ups to reduce manual effort and improve throughput.

Yes. Ivah supports multilingual AI assistants to help teams serve global audiences consistently across channels.

By detecting intent and sentiment, Ivah can prioritize, route, and guide interactions to the right agents or workflows, improving CX and operational efficiency.

Begin with a focused pilot by connecting your systems and defining target workflows and KPIs. Ivah provides analytics to measure outcomes and scale across teams.

Ivah's pricing

Custom/Enterprise

$0/custom

  • Sales-led, quote-based pricing (contact IVAH)
  • No public plan tiers or prices listed
  • Focused on AI voice and video agents for CX, sales, HR, and internal workflows

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Category
Customer Support
Tags
enterprise-grade
customer service
AI platform
real-time agent assist
omnichannel workflows
automation
contact center
back office
AI layer
centralized data

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