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Missive

Missive unifies email, chat, SMS, and tasks with AI, shared inboxes, automations, and CRM integrations for teams.

Communication Updated 43 minutes ago
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Missive

Missive's Top Features

AI drafts, conversation summaries, translations, and custom prompts
AI sentiment analysis, request detection, categorization, and task creation
Shared team inboxes and dedicated team spaces for focused collaboration
Real-time internal comments, chatrooms, and internal threads
Unified inbox for email, SMS, WhatsApp, Messenger, and social DMs
Collaborative email drafting with shared attachments and review
Workflow automation and rules (auto-forward, OOO, auto-follow-up)
Task management in the inbox with smart attributes and auto-assignment
Live chat and guest access for external collaborators and website visitors
Integrations with 25+ apps including CRMs and order tracking

Frequently asked questions about Missive

Missive is a collaborative communication and inbox management platform that brings together email, chat, SMS, social media DMs, and task management in one place, designed for teams and organizations handling high volumes of customer or client communications.

Missive enables multiple teammates to work from shared inboxes, assign or comment on conversations, co-draft emails in real time, and communicate internally with chatrooms or internal threads, all within the conversation context.

You can connect email, SMS, WhatsApp, Messenger, and other social channels. Missive also supports popular third-party integrations, custom channels via API, and syncing with Google and Office 365 contacts.

Yes. Missive includes AI tools to draft replies, summarize conversations, translate messages, analyze sentiment, detect requests, categorize and automate emails, and trigger workflows such as routing, labeling, assigning tasks, and escalating issues using customizable prompts and rules.

Yes. Missive provides built-in task management to create, assign, and track tasks within conversations, with workload balancing options like round-robin, least-busy-first, or assignment by team.

Yes. Missive is available on desktop and mobile, offering full functionality across devices so teams can stay productive on the go.

Missive provides an audit trail for every action, managed signatures, and granular permission controls. Advanced security options such as two-factor authentication, SAML SSO, and IP restrictions are available on paid plans.

Unlike ticket-centric helpdesk software, Missive emphasizes human, conversation-like interactions combined with real-time team collaboration, advanced filtering, and customizable workflows.

Yes. Missive allows guest access so external collaborators can be invited to specific conversations without requiring a full user seat.

Missive offers a 30-day risk-free trial for teams. Paid plans unlock additional features such as unlimited integrations, advanced security, and custom automations.

Missive's pricing

Free

$0/annual

  • Team email
  • SMS
  • Social accounts

Starter

$14/annual

  • All Free features
  • Up to 50 users
  • Email, SMS, and social accounts

Productive

$24/annual

  • All Starter features
  • Integrations with external tools
  • Rules and automations

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Category
Communication
Tags
AI-powered collaborative inbox
communication platform
unifies email, chat, SMS, social DMs
task management
shared inboxes
real-time collaboration
workflow automations
deep integrations
AI generates drafts
summarizes threads

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