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Serviceaide

Serviceaide's AI-driven platform transforms service management in IT and business, enhancing user experiences with automation and knowledge management.

AI Assistant Updated 1 hour ago

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Serviceaide's Top Features

AI-powered Virtual Agent (Luma) for automating tasks and handling requests with generative AI capabilities.

Digital Service Management platform optimizing IT service performance through automation.

24/7 self-service portals for user-specific solutions, reducing dependency on helpdesk.

Automation and workflow engines enabling no-code customizations for efficient operations.

Centralized Knowledge Management with AI-enhanced search and retrieval for faster issue resolution.

Built on ITIL best practices, ensuring structured service management frameworks.

Seamless third-party application integrations for enhanced operability.

Mobile apps providing on-the-go service access for users and support teams.

Customizable solutions supporting no-code configurations tailored to diverse needs.

Real-time analytics and KPI tracking through comprehensive reporting dashboards.

Frequently asked questions about Serviceaide

Luma is an AI-powered virtual agent by Serviceaide designed to automate service requests using NLP, improving efficiency and user satisfaction.

It integrates service management functions to streamline processes across departments using AI for workflow automation and request management.

Serviceaide offers a 24/7 self-service portal where users can access information, submit requests, and track service tickets.

Luma guides users through request submissions and resolves common issues independently, like password resets and service inquiries.

Luma provides instant access to a centralized knowledge base, enhancing problem resolution times and user satisfaction.

Yes, Luma can integrate with systems like ServiceNow and BMC, allowing its use alongside existing infrastructure.

Through machine learning algorithms that enable Luma to learn from interactions and improve, complemented by user feedback.

Yes, Luma manages inbound queries and outbound communications, like follow-up messages, enhancing user engagement.

Organizations can schedule a demo through the Serviceaide website to tailor solutions to their service management needs.

It includes automated ticket routing, follow-ups, and resolution suggestions to streamline processes and reduce manual tasks.

Serviceaide's pricing

ISM

$125/monthly

1-50 concurrent users

ChangeGear

$0/custom

Custom pricing based on user requirements and configurations

Point

$0/custom

Customization and modularity
Custom pricing

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Serviceaide

Serviceaide's Top Features

Frequently asked questions about Serviceaide

Serviceaide's pricing

ISM

$125/monthly

ChangeGear

$0/custom

Point

$0/custom

Customer Reviews

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Serviceaide

Serviceaide's Top Features

Frequently asked questions about Serviceaide

What is Luma, and how does it enhance service management?

How does Serviceaide's digital service management platform work?

What self-service capabilities does Serviceaide offer?

How does Luma automate service requests?

What are the benefits of using Luma for knowledge management?

Can Luma integrate with existing service management systems?

How does Serviceaide ensure continuous improvement in its services?

Is Luma capable of handling both inbound and outbound communications?

How can organizations get started with Serviceaide's solutions?

What types of automation features does Serviceaide provide?

Serviceaide's pricing

ISM

$125/monthly

ChangeGear

$0/custom

Point

$0/custom

Customer Reviews

Category

Tags

Top Serviceaide Alternatives

Kai App

Algomo

Qonqur

SmartflowAI

Facia.ai

Loyae