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Cresta AI

Discover Cresta's generative AI platform for optimizing contact centers and enhancing customer experience with AI-driven insights.

AI Assistant Updated 15 minutes ago
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Cresta AI

Cresta AI's Top Features

Real-Time Behavioral Guidance and Coaching
Behavior Discovery using LLMs
Generative AI-Powered Playbooks
Outcome-Oriented Coaching and Insights
No-Code AI Orchestration (Opera)
AI Agent for Cost-Effective CX
Seamless Implementation and Continuous Learning
Human-in-the-Loop AI
Global Presence and Proven Scalability
Advanced LLM and Conversational AI Technologies

Frequently asked questions about Cresta AI

Cresta is an enterprise-grade generative AI platform specifically for contact centers, improving agent performance and operational efficiency.

Founded in 2017 at Stanford’s AI Lab by Sebastian Thrun, Tim Shi, and Zayd Enam.

Cresta offers AI Agent, Agent Assist, Conversation Intelligence solutions, and AI Analyst for enhanced customer interactions.

It delivers real-time insights without needing customer model training, using conversational AI and large language models.

Improved revenue, customer satisfaction, agent efficiency, reduced handling times, and effective coaching.

Telecom, hospitality, retail, and financial services sectors, with clients like Hilton, CarMax, and Snap Finance.

Yes, using natural language in AI Analyst for fast, insightful analysis of conversations.

Cresta has expanded globally, developed new products, and increased its employee count to over 300.

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Category
AI Assistant
Tags
Real-time guidance
Automation
Customer Insights
Contact Centers
Customer Experience
Operational Efficiency
Human-Centric
AI Agent
Agent Assist

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