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BetterFeedback
AI-powered feedback tool for actionable insights and enhanced product development.
Customer Feedback Analysis
Updated 58 minutes ago
BetterFeedback's Top Features
AI-powered qualitative feedback analysis using GPT-4 for identifying customer needs
Real-time analysis of feedback for quick issue identification and resolution
Centralized platform for organizing feedback from multiple sources
Sentiment analysis to automatically determine positive and negative sentiments in feedback
Trend and insight identification to highlight recurring issues and prioritize improvements
AI Assistant for answering queries based on analyzed data
Integration capabilities with tools like Intercom, Zendesk, and Slack
Automatic topic discovery to categorize feedback themes efficiently
Reporting features to visualize trends and insights
Various pricing plans to accommodate different business needs and sizes
Frequently asked questions about BetterFeedback
BetterFeedback is an AI-powered platform that analyzes qualitative customer feedback in real-time. It connects to platforms like Intercom and Zendesk to gather feedback, identifying themes, trends, and sentiment to assist product teams in understanding customer needs.
It employs advanced AI technology, specifically GPT-4, to analyze feedback. This AI identifies trends and recurring themes and interprets customer sentiment for a thorough understanding of user experiences.
Yes, it integrates with tools like Intercom, Zendesk, HelpScout, and others through Zapier, consolidating customer feedback from various sources into one platform.
The platform offers several pricing plans, including a starter, growth, business, and customizable enterprise plans. These plans are subscription-based with options for monthly or yearly billing and often include a free trial.
Its key features include real-time feedback analysis, sentiment analysis, and the detection of recurring themes. Benefits include organized feedback, better decision-making insights, and a user-friendly interface.
Support is provided through FAQs, email/help desk, and chat, ensuring users can get assistance when needed.
Yes, there is a 10-day money-back guarantee allowing customers to request a refund if unsatisfied.
To sign up, visit their website, click "Sign Up," and enter your details. A 7-day free trial is available, and no credit card is required.
It serves a wide range of businesses from small startups to large enterprises, catering to diverse customer feedback needs.
Alternatives include SAP Customer Experience, Cisco Webex Experience Management, and Qualtrics Customer Experience, among others, depending on specific needs and budgets.
BetterFeedback's pricing
Starter
$24/monthly
- 100 feedback entries
- one user
- sentiment analysis
Starter
$19/annual
- 100 feedback entries
- one user
- sentiment analysis
Growth
$119/monthly
- Increased feedback entries
- two users
- automatic tagging
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